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Flir One gen 2 not detected on Google Pixel phone

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This topic contains 7 replies, has 4 voices, and was last updated by Profile photo of Johnnie Johnnie 2 months, 3 weeks ago.

Viewing 8 posts - 1 through 8 (of 8 total)

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  • #5947

    Profile photo of Richard
    Richard

    Participant

    Hi,

    My Pixel phone will not detect that the Flir One (gen 2) is plugged into the USB-C port (using a USB-C to USB mini OTG adapter). Pixel is running Android 8.1, Flir One App is 2.1.26, Firmware 0.4.26. Any ideas on how to get it to work?

    Thanks,
    Richard

    #5953

    Profile photo of Dominique
    Dominique

    Moderator

    Hi Richard,

    Looking into this now.

    We will respond ASAP with an answer.

    Thank you,
    Dominique Strauss

    #5954

    Profile photo of Dominique
    Dominique

    Moderator

    Hi Richard,

    Would you go ahead and submit a ticket here:

    http://www.flir.com/flirone/support/

    This is a more appropriate location to be asking your hardware compatibility question.

    Please let me know if you need anything else/that this solution worked for you.

    Thank you,
    Dominique Strauss

    #5957

    Profile photo of Richard
    Richard

    Participant

    I contacted flirone/support. They could offer no definitive support as they did not have access to a Pixel phone. In the mean time I ordered these:

    https://www.amazon.com/gp/product/B015H6YUHK/ref=oh_aui_detailpage_o04_s00?ie=UTF8&psc=1
    “CableCreation 56K Ohm Resistance Type C (USB-C) to USB 2.0 Micro USB Female Adapter Cable, [2 Pack](White+Black), 0.4ft/14cm New Version”
    It does NOT work. Flirone not discovered!

    https://www.amazon.com/gp/product/B01AHKYIRS/ref=oh_aui_detailpage_o04_s01?ie=UTF8&psc=1
    “[2 in 1 Pack] Anker Micro USB to USB C Adapter, Converts Micro USB Female to USB C Male, Uses 56K Resistor, Works with Galaxy S8, S8+, MacBook, Nintendo Switch, Sony XZ, LG V20 G5 G6 and More”

    https://www.amazon.com/gp/product/B06XW9SZY2/ref=od_aui_detailpages00?ie=UTF8&psc=1
    “USB Type C Adapter (5pcs), ICZI Gold-Plated USB Type C to Micro USB Adapter Connector Support OTG with 56K Resistor for Data Syncing/Charging for Samsung Note 8/S8/S8 Plus, LG G6,OnePlus 3T & More”

    It DOES work with the Pixel and Pixel 2 XL phones!!!!

    Richard

    #5958

    Profile photo of Richard
    Richard

    Participant

    https://www.amazon.com/gp/product/B01AHKYIRS/ref=oh_aui_detailpage_o04_s01?ie=UTF8&psc=1
    “[2 in 1 Pack] Anker Micro USB to USB C Adapter, Converts Micro USB Female to USB C Male, Uses 56K Resistor, Works with Galaxy S8, S8+, MacBook, Nintendo Switch, Sony XZ, LG V20 G5 G6 and More”

    It does NOT work. Flirone not discovered!

    #5971

    Profile photo of Dominique
    Dominique

    Moderator

    Hi Richard,

    Thanks for posting some solutions that worked for you. We appreciate anyone willing to share to help out the community.

    I’m sorry to hear that you didn’t get the answer you were looking for when contacting support. Please let us know if you have any more questions.

    Thank you,
    Dominique Strauss

    #9565

    Profile photo of Tobias
    Tobias

    Participant

    Hello.

    Has the problem been solved?

    I have had the problem for a long time.
    I wanted the Flir One Gen. 2 Connect to a Note3 or Note4 with a tiny cable (less than 0.5ft) (to use the camera at a different angle). That did not work.

    Now I wanted to try it on a Note8.
    This smartphone has USB-C. With an adapter included with the Note8. That too did not work.
    Is the USB of all Flir One Gen. 2 faulty?

    Now I am forced to use an adapter. What can I do?

    #9938

    Profile photo of Johnnie
    Johnnie

    Participant

    My Pixel phone will not detect that the Flir One (gen 2) is plugged into the USB-C port (using a USB-C to USB mini OTG adapter). Pixel is running Android 8.1, Flir One App is 2.1.26, Firmware 0.4.26. Any ideas on how to get it to work? diebestetest

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