Home › Forums › FLIR One developer community › General discussion › Flir One Pro video not recording? This topic contains 4 replies, has 3 voices, and was last updated by Allison 10 months, 4 weeks ago. Viewing 5 posts - 1 through 5 (of 5 total) Author Posts April 21, 2018 at 11:47 pm #6300 Jere Participant Hi there. Just tried use One with my older phone and it works great, except video and timelapse recording don’t work. Photos are saved ok. It starts recording fine, until i press stop record, then i get “An error occured while recording video”. Phone is HTC U Play, running Android 6.0. App is 2.1.39 and firmware is 1.0.27. Tried re-install, reboot, etc, no help. Ideas? April 21, 2018 at 11:56 pm #6301 Jere Participant I forgot, ofc i have given all permissions what app asks (saving photos do work), i even did give all permissions what there is, no helping still. April 22, 2018 at 6:34 am #6302 Jere Participant …i just tested different app versions, 2.1.23 version is newest what allows recordings video in this phone. So, app needs some fixing… July 23, 2018 at 12:27 pm #7338 jenifer Participant hello, does anyone know how to update the Flir One Pro firmware? thankyou July 24, 2018 at 2:45 pm #7359 Allison Moderator Hi Jenifer, You should be able to update your firmware by attaching the FLIR One to your device, opening the FLIR One App, and going to the ABOUT section in the menu. From there you should be able to update to the latest version of the firmware. Thank you, Allison Torchia Author Posts Viewing 5 posts - 1 through 5 (of 5 total) You must be logged in to reply to this topic.