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Flir One Pro video not recording?

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This topic contains 4 replies, has 3 voices, and was last updated by Profile photo of Allison Allison 1 year ago.

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  • #6300

    Profile photo of Jere
    Jere

    Participant

    Hi there.

    Just tried use One with my older phone and it works great, except video and timelapse recording don’t work.
    Photos are saved ok.

    It starts recording fine, until i press stop record, then i get “An error occured while recording video”.

    Phone is HTC U Play, running Android 6.0.

    App is 2.1.39 and firmware is 1.0.27.

    Tried re-install, reboot, etc, no help.

    Ideas?

    #6301

    Profile photo of Jere
    Jere

    Participant

    I forgot, ofc i have given all permissions what app asks (saving photos do work), i even did give all permissions what there is, no helping still.

    #6302

    Profile photo of Jere
    Jere

    Participant

    …i just tested different app versions, 2.1.23 version is newest what allows recordings video in this phone.

    So, app needs some fixing…

    #7338

    Profile photo of jenifer
    jenifer

    Participant

    hello,
    does anyone know how to update the Flir One Pro firmware?
    thankyou

    #7359

    Profile photo of Allison
    Allison

    Moderator

    Hi Jenifer,

    You should be able to update your firmware by attaching the FLIR One to your device, opening the FLIR One App, and going to the ABOUT section in the menu. From there you should be able to update to the latest version of the firmware.

    Thank you,
    Allison Torchia

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