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Issue with Flir One and Samsung Galaxy S8+ devices

Home Forums FLIR ONE SDK Development Android development Issue with Flir One and Samsung Galaxy S8+ devices

This topic contains 11 replies, has 9 voices, and was last updated by Profile photo of jack jack 3 weeks, 6 days ago.

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  • #8174

    Profile photo of Milos
    Milos

    Participant

    Hi,

    my team and me are having strange issue with Samsung Galaxy S8+ mobile devices and Flir One thermal cameras.

    Our application records thermal images for:

    RenderedImage.ImageType.ThermalLinearFlux14BitImage

    and

    RenderedImage.ImageType.ThermalRadiometricKelvinImage types.

    When we capture thermal images using two Samsung Galaxy S8+ devices we get different results.
    What does that mean? That means that on the first ‘GOOD’ device we get proper values for both thermal image types.
    However on the 2nd – ‘BAD’ device we get wrong values for ThermalRadiometricKelvinImage data. Each value we received is: 22314 EXACTLY.

    Both Samsung Galaxy S8+ devices are running latest OS and OS patches provided by Samsung.

    Issue is possible to reproduce on ‘BAD’ device older OS and OS patches too.

    Do you have any idea what can cause the problem that we are describing and what do you suggest us to do?
    Are there any ‘certified’ Android devices that you can suggest to us to use instead of Samsung Galaxy S8+?

    Thank you in advance!

    • This topic was modified 2 years, 1 month ago by Profile photo of Milos Milos. Reason: Messed up html

    #8192

    Profile photo of Milos
    Milos

    Participant

    After intensive testing and verifying that we are performing tuning, i am sure that camera is tuned every time, however for every Radiometric Kelvin type’s pixel we are getting the same values again and again (that is: 22314). Sometimes, we get good data. It lasts for some time (hour for example), but it starts returning 22134 again.

    #8223

    Profile photo of Allison
    Allison

    Moderator

    Hi Milos,

    I apologize for the delay in response.

    Our developers are currently looking into this issue. During your testing, were you only using the latest version of the SDK or did you also try using the older version also available here https://developer.flir.com/flir-one-software-development-kit/ If you haven’t and have a chance to, that would be really helpful.

    There have been some temperature issues with the latest SDK that we are still working towards resolving.

    Thank you,
    Allison Torchia

    #8224

    Profile photo of Milos
    Milos

    Participant

    Hi,

    yes, we tried the latest SDK, but we have also the same issue with the older one we primary use: Flir SDK 1.2.8.

    Best regards!

    #8228

    Profile photo of Milos
    Milos

    Participant

    I got this issue with Samsung Galaxy S9+ with Android 9. Here are some details (if helpful):

    Flir info:
    Battery level: 56
    Flir SDK info:
    Version name: 1.2.8
    Version code: 128
    Detected repeating value: 22314
    Tuning state: ApproximatelyTuned

    After a half of hour, camera recovered and started returning good values again! No change in our application codebase was done!

    #8339

    Profile photo of Raleigh
    Raleigh

    Participant

    Just what I needed, worked a treat, thank you! psiphon

    #8512

    Profile photo of Ute
    Ute

    Participant

    It solved my problem…Thank you so much for it
    DQFanFeedback.com

    #10502

    Profile photo of johnson
    johnson

    Participant

    It solved my problem…Thank you so much

    #11696

    Profile photo of maya
    maya

    Participant

    omg it solved worked fine thanks for the solution DQFanSurvey

    #16682

    Profile photo of pinni
    pinni

    Participant

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    #20960

    Profile photo of ronny
    ronny

    Participant

    Thermal imaging and night vision technology is often confused, but each have their own unique features and strengths. The potential uses for

    #22304

    Profile photo of jack
    jack

    Participant

    Tested devices with which the camera works: Google Pixel XL, Google Nexus 6P, Samsung Galaxy S8, Samsung Galaxy S8+, Samsung Galaxy A5.href=”https://storesurvey.onl/”>website

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